Shipping, Returns & Other Policies

Returns & Exchanges

Standard fit corsets and boutique merchandise are, with exceptions, eligible for returns and exchanges for up to 14 days from original purchase of shipping date.

If your standard fit corset does not meet with your satisfaction, please make sure to contact us immediately, and send us the corset within 14 days of the original purchase or shipping date to order a different style, size or color.

Please send us the original corset in its original packaging, with your invoice number (or at least your name, address, phone number and email address). For your protection, remember to insure the return package. Until it reaches us, you are responsible for it.

Upon receipt of the original corset, we will refund the purchase price or issue an exchange. Since shipping can be costly, we’ll split it with you: The shipping and insurance costs to return a corset are your responsibility, and Dark Garden will cover shipping and insurance costs to send you the exchanged corset.

Should you decide that the exchanged corset is also not suitable, you may exchange it again, but we ask that you cover all additional shipping and insurance costs. If you prefer, you may return the corset at your expense, and apply the funds to a Bespoke corset.

We will only accept unworn corsets for exchange or return. If the corset shows signs of wear, we will not issue a refund or exchange. Please try on your corset over a t-shirt to determine if it fits. We cannot accept exchanges on any corset that has been worn next to the skin, used in any way or altered.

Refunds

Unworn standard fit corsets and boutique merchandise are refundable within 14 days of receipt.

Deposits on made-to-order, bespoke and couture work are are non-refundable and will stay on file at Dark Garden, less charges for work to date as calculated below.

Clients are responsible for paying proportionately for any orders that are canceled or altered after their being processed. This will be deducted from the deposit on file; additional payment may be necessary to close the balance due.

Work to Date is calculated for MTO house goods as follows:

• Canceled within 2 weeks: 25%
• Canceled within 4 weeks: 50%
• Canceled after 4 weeks: 75%

Work to Date is calculated for Bespoke corsets as follows:

• If at least one mockup has been made, 25% of corset base price
• If additional mockups are made, 50% of corset base price
• If final fabric has been cut, 65% of corset base price

Exceptions

Underwear, panties, and thongs are final sale.

Perfume, makeup, and food products are final sale.

Made-to-Order corsets and garments as well as bespoke corsets and couture ensembles are custom work and therefore final sale.

Shipping

We ship our corsets with insurance for their full value. Signature Confirmation will be required for delivery. Please note that orders shipped internationally are subject to duties as defined by your country. In stock corsets will be shipped on the next business day after their order. Made-to-order pieces have a turnaround of 2 weeks in most fabrications. Domestic shipping within the USA is typically 2-5 business days. You will be notified of your shipping date or expected turnaround after placing an order.

Bespoke Work

Because we craft our Bespoke Corsets precisely to your specific preferences and measurements, all sales are final once fitting work has begun. This includes deposits made through the website. Please understand that we cannot accept items that have obviously been used or altered. If we receive any such items, we will mark the box “Return to Sender” and send it back to you.

Courtesy

As we create a safe space for our clients, we ask that you extend the same courtesy back to our team. We reserve the right to refuse service at any point.